趋势安全无忧 0x80040707 SVRSETUP.GetIEProxy错误的解决方法
[b]现象：[/b]服务器端趋势科技安全无忧软件（网络安全版）V9.0卸载后再安装报错：[quote]未处理的异常情况
错误号码： 0x80040707
描述：DLL文件调用失败: SVRSETUP.GetIEProxy
安装程序将立即终止[/quote]
[b]解决：[/b]
[color=#ff0000]一、官方解决方法（实测无效）：[/color]
[font=Roboto, Arial, sans-serif][font=Arial][size=17px]SUMMARY[/size][/font]
[p=30, 2, left]When you try to install the OfficeScan server or the Security Server of WFBS, [i]"Error 0x80040707"[/i] appears.[/p][p=30, 2, left][img]https://esupport.trendmicro.com/media/13256387/1059395.jpg[/img][/p][p=30, 2, left]The error occurs when you run an installation or upgrade in a Microsoft server platform.[/p]
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[color=#444444][font=Arial][size=17px]DETAILS[/size][/font][/color]
[p=30, 2, left]To resolve the issue:[/p][list=1][*]Go to the [b]Control Panel[/b] and verify if Trend Micro Plug-in Manager is installed.[*]If you are using WFBS Standard version, uninstall the Trend Micro Plug-in Manager.[*]Go to the location of the server installation file.[*]Right-click the setup file and select [b]Run as Administrator[/b].[*]When prompted if you want to install or upgrade, click [b]Yes[/b].You will now be able to install the product without any error.[/list][p=30, 2, left]If the issue persists, send the Ofcmas.log file of the %WINDIR% directory to [url=https://success.trendmicro.com/contact-support]Trend Micro Technical Support[/url].[/p][p=30, 2, left][font=Roboto, Arial, sans-serif][color=#444444]翻译如下：[/color][/font][/p][p=30, 2, left][font=Roboto, Arial, sans-serif][color=#444444]1.转到控制面板并验证是否安装了趋势科技插件管理器。 [/color][/font][/p][p=30, 2, left][font=Roboto, Arial, sans-serif][color=#444444]2.如果您使用的是WFBS标准版，请卸载趋势科技插件管理器。 [/color][/font][/p][p=30, 2, left][font=Roboto, Arial, sans-serif][color=#444444]3.转到服务器安装文件的位置。[/color][/font][/p][p=30, 2, left][font=Roboto, Arial, sans-serif][color=#444444]4.右键单击安装文件并选择以管理员身份运行。[/color][/font][/p][p=30, 2, left][font=Roboto, Arial, sans-serif][color=#444444]5.当系统提示您是否要安装或升级时，请单击是。您现在可以安装产品而不会出现任何错误。[/color][/font][/p]
[p=30, 2, left][color=#ff0000]二、安装低版本法[/color][/p][p=30, 2, left][color=#000][font="]下载并安装了7.0版，之后卸载7.0，清除系统中残留文件及注册表项，再安装9.0版。[/font][/color][/p][p=30, 2, left][font=lucida Grande, Verdana, Microsoft YaHei][color=#ff0000]三、远程桌面多用户法[/color][/font][/p][p=30, 2, left][font=lucida Grande, Verdana, Microsoft YaHei][color=#000000]如果是远程桌面登录服务器安装的趋势安全无忧，卸载后，请再登录一个用户，之后再运行安装程序。[/color][/font][/p][p=30, 2, left][font=lucida Grande, Verdana, Microsoft YaHei][color=#000000]
[/color][/font][/p][p=30, 2, left][font=lucida Grande, Verdana, Microsoft YaHei][color=#ff0000]注：[/color][/font][/p][p=30, 2, left][font=lucida Grande, Verdana, Microsoft YaHei][color=#ff0000]运行安装程序setup.exe时，请右击，以管理员身份运行。[/color][/font][/p][p=30, 2, left][color=#ff0000][font=lucida Grande, Verdana, Microsoft YaHei]注册表中无法删除（提示无权限、添加权限报错）的项，使用XueTR（PCHunter64或PCHunter32[/font][font="][size=12px]）删除。[/size][/font][/color][/p]
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[p=30, 2, left][color=#000][font="]服务端手动卸载方案：[/font][/color][/p]Manually uninstalling the Security Server of Worry-Free Business Security (WFBS)
[font=Roboto, Arial, sans-serif][size=14px][float=left][font=Arial][size=17px]SUMMARY[/size][/font]
[p=30, 2, left]If [url=https://success.trendmicro.com/solution/1053844-uninstalling-the-worry-free-business-security-wfbs-security-server]uninstalling the WFBS Security Server from the Control Panel[/url] does not work, you can perform a manual uninstallation instead. [/p]
[font=Arial][size=17px]DETAILS[/size][/font]
[p=30, 2, left]To manually remove the Security Server:[/p][list=1][*]On the Security Server, open [b]Windows Services [/b]and stop the following services:[list][*]Trend Micro Security Server Master Service[*]Trend Micro Smart Scan Service[*]Trend Micro Plug-in Manager[/list][*]Open a command prompt window and go to the directory where the Security Server programs are installed.[p=30, 2, left]Example: C:\Program Files\Trend Micro\Security Server\PCCSRV[/p][*]Enter these commands:[p=30, 2, left]SVRSVCSETUP -uninstall_PLM (This removes the Trend Micro Plug-in Manager Service.)
SVRSVCSETUP -uninstall (This removes the Trend Micro Security Server Master Service.)[/p][*]Disable sharing of the ..\PCCSRV folder.[list=1][*]Go to ..\Program Files\Trend Micro\Security Server.[*]Right-click the PCCSRV folder, then select [b]Properties[/b].[*]Under the [b]Sharing[/b] tab, select [b]Do not share this folder[/b].[*]Click [b]Apply[/b].[/list][*]Using Windows Explorer, go to the directory where the Security Server programs are installed and manually delete all files and directories.[*]From the Windows Start menu, delete the program group Trend Micro Worry Free Business Security.[list=1][*]Go to [b]Start[/b] > [b]Trend Micro Worry-Free Business Security[/b].[*]Right-click [b]Trend Micro Worry-Free Business Security[/b] and select [b]Delete[/b].[/list][*]Open the Registry Editor.
Always [url=https://success.trendmicro.com/solution/0011939-creating-a-backup-and-restoring-the-windows-system-registry]back up[/url] the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.[*]Delete one of the following registry hives:[list][*]For 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Security Server_registry.[*]For 64-bit OS: Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Security Server_registry.[/list][*]Delete the Security Server shortcut on your Desktop.[/list][p=30, 2, left]If this procedure fails, contact [url=https://success.trendmicro.com/contact-support]Trend Micro Technical Support[/url] for help in uninstalling the Security Server.[/p]
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[p=30, 2, left][color=#000][font="]WFBS9.0客户端手动卸载方案：[/font][/color][/p]
[p=30, 2, left][color=#000][font="]WFBS 9.0 客户端如果无法完成正常卸载，可以使用如下方案进行手动卸载[/font][/color]
[color=#000][font="]1.打开Windows服务，停止以下服务：[/font][/color]
[color=#000][font="]Trend Micro Security Agent Listener[/font][/color]
[color=#000][font="]Trend Micro Security Agent Personal Firewall[/font][/color]
[color=#000][font="]Trend Micro Security Agent RealTime Scan[/font][/color]
[color=#000][font="]Trend Micro Security Agent NT Proxy Service (Win7 and below)[/font][/color]
[color=#000][font="]Trend Micro Unauthorized Change Prevention Service[/font][/color]
[color=#000][font="]Trend Micro Common Client Solution Framework[/font][/color]
[color=#000][font="]2.打开注册表编辑器，手动删除以下键值（注意：在对注册表操作前，请先备份注册表，以免误删后无法恢复）[/font][/color]
[color=#000][font="]a.Locate HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and delete the following registry keys:[/font][/color]
[color=#000][font="]Ntrtscan[/font][/color]
[color=#000][font="]Tmactmon[/font][/color]
[color=#000][font="]TMBMServer[/font][/color]
[color=#000][font="]TmCCSF[/font][/color]
[color=#000][font="]TMCFW (Windows XP)[/font][/color]
[color=#000][font="]Tmcomm[/font][/color]
[color=#000][font="]TMEBC[/font][/color]
[color=#000][font="]Tmeevw (Windows 8)[/font][/color]
[color=#000][font="]tmevtmgr[/font][/color]
[color=#000][font="]TmFilter[/font][/color]
[color=#000][font="]Tmlisten[/font][/color]
[color=#000][font="]TMLWF(Windows Vista and later)[/font][/color]
[color=#000][font="]TmPfw[/font][/color]
[color=#000][font="]TMPreFilter[/font][/color]
[color=#000][font="]TmProxy (Windows 7 and below)[/font][/color]
[color=#000][font="]Tmtdi (Windows 7 and below)[/font][/color]
[color=#000][font="]Tmusa (Windows 8)[/font][/color]
[color=#000][font="]tmwfp (Windows Vista and later)[/font][/color]
[color=#000][font="]VSApiNt[/font][/color]
[color=#000][font="]b.Locate and delete the following registry keys:[/font][/color]
[color=#000][font="]For 32-bit:[/font][/color]
[color=#000][font="]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OfficeScan Monitor[/font][/color]
[color=#000][font="]For 64-bit:[/font][/color]
[color=#000][font="]HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\[/font][/color]
[color=#000][font="]Run\OfficeScan Monitor[/font][/color]
[color=#000][font="]c.Locate HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ and delete the following registry keys:[/font][/color]
[color=#000][font="]HKLM\Software\Microsoft\windows\currentversion\uninstall\Wofie[/font][/color]
[color=#000][font="]For 32-bit:[/font][/color]
[color=#000][font="]HKLM\Software\Microsoft\windows\currentversion\uninstall\{C1F6E833-B25E-4C39-A026-D3253958B0D0}[/font][/color]
[color=#000][font="]For 64-bit:[/font][/color]
[color=#000][font="]HKLM\Software\Microsoft\windows\currentversion\uninstall\{A38F51ED-D01A-4CE4-91EB-B824A00A8BDF}[/font][/color]
[color=#000][font="]d.Locate and delete the following registry keys:[/font][/color]
[color=#000][font="]For 32-bit:[/font][/color]
[color=#000][font="]HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\[/font][/color]
[color=#000][font="]AEGIS[/font][/color]
[color=#000][font="]AMSP[/font][/color]
[color=#000][font="]ClientStatus[/font][/color]
[color=#000][font="]NSC[/font][/color]
[color=#000][font="]Osprey[/font][/color]
[color=#000][font="]Pc-cillinNTCorp[/font][/color]
[color=#000][font="]Wofie[/font][/color]
[color=#000][font="]For 64-bit:[/font][/color]
[color=#000][font="]HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\[/font][/color]
[color=#000][font="]AEGIS[/font][/color]
[color=#000][font="]AMSP[/font][/color]
[color=#000][font="]NSC[/font][/color]
[color=#000][font="]Osprey[/font][/color]
[color=#000][font="]Wofie[/font][/color]
[color=#000][font="]e.Locate and delete the following keys from the HKEY_CLASSES_ROOT\Installer\ registry hive:[/font][/color]
[color=#000][font="]For 32-bit:[/font][/color]
[color=#000][font="]"HKEY_CLASSES_ROOT\Installer\Features\338E6F1CE52B93C40A623D5293850B0D[/font][/color]
[color=#000][font="]"HKEY_CLASSES_ROOT\Installer\Products\338E6F1CE52B93C40A623D5293850B0D[/font][/color]
[color=#000][font="]"HKEY_CLASSES_ROOT\Installer\Upgradecodes\8A88AE84D667B304CB368C99791A74A6[/font][/color]
[color=#000][font="]For 64-bit:[/font][/color]
[color=#000][font="]HKEY_CLASSES_ROOT\Installer\Features\DE15F83AA10D4EC419BE8B420AA0B8FD[/font][/color]
[color=#000][font="]HKEY_CLASSES_ROOT\Installer\Products\DE15F83AA10D4EC419BE8B420AA0B8FD[/font][/color]
[color=#000][font="]HKEY_CLASSES_ROOT\Installer\Upgradecodes\8A88AE84D667B304CB368C99791A74A6[/font][/color][/p]
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